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Public Service

[Example table of necessary public service information for moving into a new house]

中華電力

China Light and Power Corporation (CLP)

中華電力
China Electric Power

Supply electricity to Kowloon and the New Territories, including Lantau, Cheung Chau and most outlying islands
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address: 7th Floor, Sham Shui Po Centre, 215 Fuk Wah Street, Sham Shui Po, Kowloon
Telephone:
  2728 8333 (24-hour emergency service hotline)
Telephone: 2761 5555  (Housing Department Hotline)
e-mail: datacentre@clp.com.hk

Hong Kong Electric

港燈電力客戶中心
HK Electric Customer Center

Supplying electricity to Hong Kong Island, Po Toi Island, Ap Lei Chau and Lamma Island
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address:  9th Floor, Electric Center, 28 City Garden Road, North Point, Hong Kong
Telephone:  2555 4999 (Emergency contact)
Telephone: 2887 3411 (customer service)
e-mail:
cs@hkelectric.com

Water Supplies Department

水務處申請轉名申請承接帳戶
Water Supplies Department applies for name change (application to take over account)

Responsible for the planning, construction, operation and maintenance of Hong Kong's water supply and distribution systems
Water Supplies Department name change
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address:  48th Floor, Immigration Building, 7 Gloucester Road, Wan Chai, Hong Kong
Telephone:  28245000
e-mail: wsdinfo@wsd.gov.hk

Responsible for the planning, construction, operation and maintenance of Hong Kong's water supply and distribution systems
Apply for water supply
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address:  48th Floor, Immigration Building, 7 Gloucester Road, Wan Chai, Hong Kong
Telephone:  28245000
e-mail: wsdinfo@wsd.gov.hk

水務處結束帳戶取回按金
The Water Supplies Department closes the account to retrieve the deposit

Responsible for the planning, construction, operation and maintenance of Hong Kong's water supply and distribution systems
Close account to get back deposit
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address:  48th Floor, Immigration Building, 7 Gloucester Road, Wan Chai, Hong Kong
Telephone:  28245000
e-mail: wsdinfo@wsd.gov.hk

Towngas

中華煤氣客戶服務
Towngas Customer Service

The only gas production, transmission and supplier in Hong Kong, supplying gas to Hong Kong
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address:  G/F, 363 Java Road, North Point
Telephone:  2880 6988 Customer service hotline
Telephone: 
2880 6999 emergency hotline
e-mail: webmaster@towngas.com

1823 government service hotline

1823政府服務熱線
1823 government service hotline

Provide 24-hour service to handle inquiries, compliments and suggestions from 23 participating departments.
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Telephone:  1823
e-mail:  tellme@1823.gov.hk
mailbox:  Tsuen Wan PO Box 1823

Food and Environmental Hygiene Department (FEHD)

食物環境衞生署
Food and Environmental Hygiene Department

Handle issues such as food hygiene, licensing, food safety, dripping air conditioners, food poisoning, animal carcasses, licensing, sanitation, slaughterhouses, markets, toilets, burials, hawkers, pests and rats, etc.
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address:  10th Floor, Sheung Wan Municipal Services Building, 345 Queen's Road Central, Hong Kong
Telephone: 2868 0000 24 hours
e-mail:  enquiries@fehd.gov.hk

Recruiting foreign domestic helpers (foreign domestic helpers)

入境事務處外籍家庭傭工
Immigration Department Foreign Domestic Helpers

Immigration Department Foreign Domestic Helpers
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address:  Immigration Department, Immigration Building, 7 Gloucester Road, Wan Chai, Hong Kong
Telephone:  2824 6111
e-mail: enquiry@immd.gov.hk

勞工處外籍家庭傭工
Labor Department Foreign Domestic Helpers

Labor Department Foreign Domestic Helpers
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address:  Click here
Telephone:  2157 9537
e-mail: fdh-enquiry@labour.gov.hk

Hong Kong trains heading north

Hong Kong trains heading north

Phone: +852 2804 2600
Email: tdenq@td.gov.hk

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